At BIOMED, we take pride in the quality of our natural products. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You have [7/14] days from the date you received your item to request a return.

Due to hygiene and safety reasons, cosmetics and skincare products can only be returned if they are unopened, unused, and in their original packaging with all seals intact.

Products received damaged or defective, or incorrect items we sent, are eligible for a full return or exchange.

2. How to Initiate a Return
To initiate a return, don’t hesitate to get in touch with our customer service team at [info@biomedglobal.shop] or call us at [+880 1734-716275] with your order number and the reason for the return. We will provide you with instructions on how and where to send your package.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original method of payment (e.g., your bKash wallet or bank account via SSLCOMMERZ).

Please note that it may take a few business days for your bank or mobile wallet provider to process and post the refund.

4. Shipping Costs for Returns

If the return is due to our error (defective or wrong item), we will cover the return shipping costs.

For all other returns (e.g., change of mind), you will be responsible for paying your own shipping costs. Original shipping costs are non-refundable.